Conditions of Use

ALL SOFTWARE SALES ARE FINAL HARDWARE RETURNS - Unless noted below or in the product description, all unopened hardware products can be canceled or returned 30 days from the date of invoice. Items to be returned must first be issued a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 15 days only. Please allow 2-4 weeks to process refunds and credit your account. To receive credit, all products must (1) be returned in their original packaging, (2) include all manuals, cables, warranty cards, etc., 3) be clean, without scratches and resealed in a factory new condition. All products must be returned double boxed, with no markings or writing on the original box. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for shipping costs on returned items. If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied depending on the sale value of the returned items: PROFESSIONAL SERVICES All Professional Services, including Onsite Support & Installation, Custom Menu Programming, Card Printing, are Non-Refundable. Restocking POS Hardware Fees: 5% of purchase price (minimum $15) if a product (s) of equal or greater value is purchased as a replacement. 10% of purchase price (minimum $35) if no replacement is purchased *on orders over $2500, a restocking fee of up to 25% may be applied in certain instances Refusal fees: - A $25.00 refusal fee will apply to all items that are not accepted upon delivery. DOA Policy If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the RMA request form. Please see manufacturers warranties for manufacturer DOA polices. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items unless noted otherwise by Plug and Play POS In order to make a return you must contact customer service to receive a return authorization number. In order to return a product for full refund, the product must be returned in the original packaging unopened. Products that have been opened are not refundable. Damaged products? If you receive a product that was damaged in shipping, please contact customer service. 585 872-3451 , Email: Returns Most demo and returned items show very little usage with only minor scratches or blemishes. All items are fully functioning and have been tested to insure usability. These items are sold as is and a warranty is not guaranteed. Clearance items arriving Dead on Arrival (DOA) can be returned within 30 days. Items not DOA can not be returned. Equipment Condition Descriptions: - Like New: Item is in original packaging, no scratches and no signs of wear - Very Good: Item may be in original packaging, possible light scratches and signs of wear - Good: Item has scratches and signs of wear - Functional: Item has scratches and may have dents or other cosmetic blemishes. Payments We accept Master Card, Visa, Discover, and American Express Credit Cards. COD Certified Check,
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